Last Updated: November 2025

This Privacy Policy explains how Transbone collects, uses, stores, and protects personal data when you use our website, platform, or any of our services. By accessing or using Transbone, you consent to the practices described in this policy.

• 1. About Transbone

  Transbone is a core banking software system designed to help financial institutions manage customer accounts, transactions, savings, loans, and other financial operations. Transbone operates in Nigeria. For questions about this policy, contact us at business@transbone.com.

• 2. Information We Collect

  Because Transbone supports regulated financial operations, we collect data needed to operate a secure and compliant banking system. This includes: Personal Identification Data Name. Address. Email. Phone number. Date of birth. Gender. Identity Verification Data National ID information. BVN. ID documents. KYC details. Financial and Transactional Data Account details. Account history. Loan information. Savings information. Payment and transfer records. Device and Usage Data IP address. Browser type. Device information. Login logs. Security logs. Cookies and Tracking Data Information collected through cookies and similar technologies.

• 3. How We Use Your Information

  We use personal data for the following purposes:

  • To create and manage user accounts
  • To process transactions
  • To provide core banking functions
  • To verify identity and comply with KYC and AML requirements
  • To protect our platform and users from fraud
  • To send service updates and system notification
  • To improve platform performance and reliability

• 4. Legal Basis for Processing

  We process personal data based on the following grounds:

  • Your consent
  • Performance of a contract
  • Compliance with legal and regulatory obligations
  • Legitimate business interest in maintaining a secure banking platform

• 5. Data Sharing

  We may share your information with:

  • Financial institutions that use Transbone
  • Regulators or authorities when required by law
  • Service providers who help support platform operations

  No information is sold or shared for advertising purposes.

• 6. Data Security

  We use technical and administrative measures to protect data, including encryption, access controls, monitoring, and secure servers. While we work to safeguard every record, no system can guarantee absolute security.

• 7. Data Retention

  We keep personal data for as long as needed to provide services, meet legal obligations, or resolve disputes.

• 8. Your Rights

  Depending on local regulations, you may have the right to:

  • Access your data
  • Request correction
  • Request deletion
  • Object to processing
  • Request restriction of processing

  To make a request, contact business@transbone.com.